Exchange Policy

We have a 7-day exchange policy, which means you have 7 days after receiving your item to request an exchange.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Request an Exchange

To request an exchange, please contact us at trenzypk10@gmail.com within 7 days of receiving your order.

Please do not send any item back without contacting us first. Items sent back without prior approval may not be accepted.

You can always contact us at trenzypk10@gmail.com if you have any questions regarding exchanges.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Non-Exchangeable Items

Certain items may not be eligible for exchange, including:

• Items that have been worn or used

• Items without original tags or packaging

• Sale items

• Gift cards

• Personalized or customized products

• Items returned after the 7-day exchange period

If you have any questions about whether your item is eligible for exchange, please contact us at trenzypk10@gmail.com.

Exchanges

Once your exchange request is approved, we will provide you with instructions on how and where to send your item. The replacement item will be sent after the returned item has been received and inspected.

Please note: We offer exchanges only. We do not provide refunds or cash returns.